Delivery, Cancellation & Refund Terms

1. General

These terms govern order cancellation, withdrawal and refund principles relating to the services ATS Mapping provides through atsmapping.com. These terms are an integral part of the Distance Sales Agreement.

2. Delivery Terms

ATS Mapping does not sell physical products and does not ship anything. The services provided are performed electronically and/or as a technical procedure on the vehicle.

Digital delivery: once your order and the original file you uploaded have been received, our software team prepares it and the completed file is delivered so it can be downloaded from the “My Orders” screen in your account; you are notified by e-mail at the moment of delivery. Delivery time varies depending on the vehicle, the type of service and the current workload in the queue; you can track your order's current status and queue position from your panel.

As there is no physical shipment, there is no "product return", "return by courier" or "shipping damage"; a refund only ever relates to the refund of the service fee.

3. Order Cancellation

Before performance of the service has begun, you may contact mapping@atsracing.com.tr or our other contact channels to cancel your order. For orders whose performance has not begun, the fee collected is refunded in full.

4. Right of Withdrawal and Exceptions

Where provided for by law, you have the right to withdraw within 14 days before performance of the service begins. However, pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used in the following cases:

• Services whose performance has begun with your approval (once the vehicle software/procedure has started),
• Digital services/content performed instantly in electronic form,
• Services that have been customised for you/your vehicle at your request.

5. Refund Process

Where a refund entitlement arises, the approved amount is refunded to your card using the same method you used to pay (credit/debit card — via the iyzico infrastructure). The refund is initiated within 14 days at the latest from approval of the request; the time it takes to appear in your account may vary depending on your bank/card.

6. Conditions for Refund of the Service Fee

• If the service has not been started at all: full refund.
• If the service has been started but not completed: the fee for the portion already performed may be deducted and the remaining amount refunded.
• If the service has been completed: no refund is made due to the exceptions to the right of withdrawal (defective-service cases remain reserved).
• In the case of a defective service, your rights under consumer legislation (free repair/re-performance, price reduction or refund) remain reserved.

7. Contact

For cancellation/refund requests: mapping@atsracing.com.tr — +90 (537) 702 69 42 — Mehmet Neşih Özmen Mah. Uzun Sk. Gülen Han No: 21/9, 34169 Güngören, Istanbul / Türkiye.